F.A.Q

Account Q&A:

What is CDKeysmall.com?

Cdkeysmall is a professional and reliable platform where customers can purchase game codes and game keys, you will be able to purchase games, online gaming, game cards and anyother virtual currency there.


What is CDKeysmall member? Do I have to register an account to order from CDkeysmall?

No, CDKeysmall accounts are there for your convenience to save time on your next visit. But, you do not have to create an account to order from us. You also can place the order through our website without loggin.

If you created an account, you will became a Level 1 member.  As your Growth Experience increase, your member level can arrive 2, 3, 4 and 5. The higher the member level, the more priority you can enjoy. 

VIP Level Growth Experience(USD)
Member Discount
Level 1 ≥0.00 Enjoy 1% OFF
Level 2 ≥300.00 Enjoy 2% OFF
Level 3 ≥800.00 Enjoy 3% OFF
Level 4 ≥2000.00 Enjoy 4% OFF
Level 5 ≥5000.00 Enjoy 5% OFF


How do i register?

In order to register an account on CDKeysmall.com, you have to click My Account option (on the top of the page's right side) then click sign up now and enter your email address and password. As an alternative way of signing up, you can use your Facebook and Google+ account.

What should i do if i forgot my password?

If you forgot the password to your CDKeysmall account, you can contact the website online support or send email to: cdkeysmall@hotmail.com to restore it.
 


Payments and Delivery Q&A:

What payment methods do you support?

We currently support G2A PAY, Skrill and Paymentwall which fast and secure. Customers can checkout with their G2A/Skrill/Paymentwall account or as a guest directly with their credit/debit card if they do not currently have a G2A/Skrill/Paymentwall account.

Why is my order delayed - on hold?

Order dispatch shouldn’t take more than 10 minutes after creating an invoice. However, there are many possibilities for a delayed order, ranging from technical issues related to internet downtime and/or server issues to safety reasons. Regardless, the first step should always be checking the order status. If you still have questions, please contact our Live chat or send email to : cdkeysmall@hotmail.com

When and how will I receive my CD Keys after payment?

Usually your CD Keys will be sent in 10-30 minutes by our delivery department after you pay. You will get an email with the code of your keys. 

When will I receive a pre-order product?

Usually we will send keys on the release date. So we sincerely suggest you take your patience before release date.

What should I do if I didn’t receive my CD Keys?

First of all, please check the status of your order and make sure it’s paid. Then please contact our support team immediately(Contact us through Live chat or send email to  cdkeysmall@hotmail.com) Our customer service will help you to receive your keys.

Can I ask for a refund?

Yes you can. Please read our Refund policy for more details (The last part of this channel). 
 



Products Q&A :

How can I activate my CD Key for a game?

For steam, Uplay and Origin games, you can activate them on the platform easily. For some other games you can activate them on the site. For some special products, you can find the activation methods in the product description.

What should I do if the key is invalid or used?

First of all please check if you typed wrong keys. If not, please take a screenshot of the problem and contact our support immediately. Our customer service will help you solve the problem.
 



Returns& Refunds Policy:

1. In the case of digital products which have already been sent, the return or refund is possible only as long as the acquired product keys have not yet been redeemed! After the product key has been redeemed on the associated activation platform, redemption is excluded since the product key can be redeemed only once.

2. CDKeysmall.com reserves the right to check the product key for validity within seven calendar days. If the test reveals that the product key has already been activated, CDKeysmall.com has the right to refuse your refund request, since the purchased service has been provided as agreed.

3. As long as the product has not been delivered, cancellation and refund is possible at any time, even after expiration of the 15 days.

4. Customers must inform us by means of a clear declaration by email cdkeysmall@hotmail.com at  about the decision to cancel the order.

5. Other reasons for return may be faulty products such as invalid or already redeemed game keys. This must be reported to CDKeysmall.com within 24 hours after receiving the delivery by email to: cdkeysmall@hotmail.com. cdkeysmall.com may ask customers to provide evidence for reported problems.

CDKeysmall.com will refuse to refund payments when game keys are reported as being redeemed already after the delivery.

6. Refunds will not be issued due to your dissatisfaction with the product, mistakely purchased items and never contacted our support for nearly 24 hours or if your computer does not meet the minimum Product requirements.

For full refund:

1. If customer bought a wrong game or do not want the game anymore, we can refund and take back the key within 24hours (Starting from the purchase date); but the key should not be redeemed.

2. If customer pre-ordered a game, and the key haven't been sent, he can ask for refund anytime before the delivery.

3. If the game key cannot be redeemed as usual, we will make a full refund or sent a replacement key after an examination of the problem.

Partial refund only happens:

When customer bought ≥2 games in one order, and if he asks refund for one of the game in this order,he will get partially refund of this order.

Please note:

If customer cancelled the order, we will pay for all the payments we have received from them, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) Within a period of fifteen days from the date on which the notice of cancellation has been received by us. For such repayment, we try to use the same payment method you used in the original transaction, unless the payment service does not offer a direct way of refunding a payment in which case we will contact the customer to get information how we may refund the payment in other ways; we will not taken the transaction fee when sending refund through other payment method.

We can refuse the repayment until we have validated the goods have been found to be in faultless condition; for game keys this means that they have not been redeemed.

If delivery has already been made, customer must immediately contact by email with which they need to inform us about the cancellation.

If the already sent product keys have already been redeemed, reimbursement of the originally paid payment is excluded.